CONTACT

PULPA Marta Maruszczyk
pl. Nowy Targ 10-11
50-142 Wrocław
NIP: 9491830341
REGON: 242830139

Stationary shop

PULPA
Pulpa na Nowym
pl. Nowy Targ 10
50-142 Wrocław
Poland

pulpa@pulpashop.com
+48 79 22 11 468 /Pulpa/
+48 518 665 507 /boutique/
fb: pulpashop
ig: @pulpa_cth

TURNAROUND TIME

All PULPA’s clothes are hand-made in Wroclaw by five tailors we work with. Sometimes they will be ready when you place your order – they could have been created already. In this case, the parcel will be sent to you the following day. However, in most cases the clothes will be created after the order is placed – due to that you can expect the realization of your order to take approximately 14 working days.

SHIPPING

Domestic shipping (InPost courier/parcel locker) – 15 PLN
International shipping (Polish postal services/DPD courier/FedEx courier) – Europe from 65 PLN, outside Europe from 85 PLN

Self-pickup –  in the boutique
PULPA
Pulpa na Nowym
pl. Nowy Targ 10
50-142 Wrocław
Poland
phone no: +48 518 665 507

The order will be available for pick up for 7 working days – after that time, the order will be cancelled and the money will be returned.

RETURNS & EXCHANGES

You can always return the product you’ve purchased.
It is also possible to exchange the product for a different size, color (if available) or a completely different model. However, the returned item must not be worn and should have the original tags. The client is also obliged to provide a document confirming the purchase (e.g. a receipt, money transfer confirmation etc.).

You have 14 days since receiving the product to inform me about the return. To do this, please send an email to zwroty@pulpashop.com. Returns without notice in advance will not be accepted.
After writing the email, you have 14 days to send back the product.

If your returning package is sent from abroad (form a country not in the UE) and is a subject to customs or any other tax that needs to be paid upon collecting the parcel, the amount paid will be deducted form the final return sum.

Address for returns and exchanges:

PULPA
pl. Nowy Targ 10
50-142 Wrocław
Poland
phone: +48 518 665 507

BANK ACCOUNT DETAILS

We have two bank accounts – in EUR and PLN. If you’d like to make a transfer in euro even though you placed an order in PLN, please check prices of the clothes you want to purchase on the English version of the shop. Shipping in Poland costs 3,60€, in Europe – 15,60€. In case of an international transfer in other currency, please consider conversion and handling fees in order for us to get the right amount of money. We recommend using Wise or TransferGo.

PLN

PULPA Marta Maruszczyk
ACC NO.: 85 2530 0008 2041 1071 5221 0001
IBAN: PL85 2530 0008 2041 1071 5221 0001
SWIFT: NESBPLPW (Nest Bank

EUR

PULPA Marta Maruszczyk
ACC NO.: 31 2530 0008 2041 1071 5221 0003
IBAN: PL31 2530 0008 2041 1071 5221 0003
SWIFT: NESBPLPW (Nest Bank)